WARRANTY

     Star Rods Delux, Handcrafted, Stellarlite, Nickelite, and Plasma rods are covered by a Limited Lifetime Warranty.  The Aerial rod series are covered by a Five (5) Year Warranty.

     Star Rods, Inc will at its option repair or replace any Star Rod that has defects in workmanship or materials for a period as stated above.  To obtain service under this warranty, purchaser may return rod to their local Star Dealer or contact Star Rods at 252-247-4113, ext 234.  Star Rods is not responsible for damage caused by misuse, accident, neglect or normal wear.  Star Rods will only warranty rods purchased directly from an authorized dealer and will not warranty any rod purchased from an internet auction site, pawn shop, or the like.  This warranty supercedes all other warranties, expressed or implied.

 

Star Warranty Repair Centers:

 We have warranty centers in various states that can fix your rod and get you fishing promptly.  If you live near one of these stores, simply take your rod to that location and they will repair your Star Rod free of charge.   Click here for a complete listing of our centers.  If your rod cannot be repaired or if you have questions about the rod, please contact one of our warranty/replacement centers. 

 

How to file a warranty claim:

1. The store at which you purchased the rod will, at managers discretion, replace a rod that is covered under this warranty.

2. You may return, at your expense, the rod to Star Rods (see below) for repair or replacement.  Call 252-247-4113 ext 234 or e-mail us before you send the rod to receive a return authorization number.  Let us know the rod number or type and under what circumstances did the defect/breakage occur.  We recommend using a shipping method in which you can obtain a tracking number or delivery confirmation.

3. Please include the following with the rod (rods received without contact information and not claimed within 30 days, will be destroyed):

              a. Your return address along with your phone number.

              b. A detailed description of the circumstances under which the problem occurred.

              c. The location and approximate date of purchase.

              d. If you would like to receive a shipping notice for the replacement rod, include your e-mail address.

 

Replacements/repairs covered under this warranty, will be returned to customer via prepaid shipping.  Rods not covered under this warranty will only be returned at owner’s expense.  Rods not claimed within 30 days will be destroyed.

 

 

Replacement Center

158 Little Nine Drive

Morehead City, NC  28557

252-247-4113

 

Repair Center

8538 N.W. 64th Street

Miami, FL  33166

 

 

For more information, e-mail us at: starrods@seastriker.com

 

 

 

Aerial Rod Series           Nickelite_®     Stellar Lite_®     Handcrafted     Delux     Plasma